These Terms & Conditions govern your use of filplay and constitute a legally binding agreement between you and filplay. Please read them carefully before registering an account or using any services on the filplay platform. By creating an account or placing a wager, you confirm that you have read, understood, and agreed to these Terms in full.
These highlight cards summarize critical points. They do not replace the full Terms — please read every section below carefully.
You must be at least 21 years old to register and use filplay. PAGCOR regulations strictly require age verification for all Filipino online gambling accounts. Underage use is prohibited.
Each player is permitted exactly one filplay account. Duplicate accounts will be suspended and associated bonus balances forfeited. This rule is enforced through KYC and ID verification.
All bonus credits are subject to wagering requirements before withdrawal. The applicable wagering multiplier, eligible games, and expiry period are specified in each individual promotion's terms.
filplay is licensed and operated for players located in the Philippines only. Access from outside the Philippines is not permitted and may result in account suspension and forfeiture of funds.
filplay operates under PAGCOR's regulatory framework. Disputes that cannot be resolved through filplay's internal process may be escalated to PAGCOR as the competent licensing authority.
You are solely responsible for maintaining the confidentiality of your filplay login credentials. filplay will never ask for your password via email, chat, or phone. Report suspected unauthorized access immediately.
In these Terms & Conditions, the following terms shall have the meanings set out below unless the context otherwise requires:
By accessing, registering on, or using the filplay Platform in any capacity, you unconditionally agree to be bound by these Terms & Conditions, the filplay Privacy Policy, the Responsible Gaming Policy, and any game-specific or promotion-specific rules published on the Platform from time to time.
If you do not agree with any part of these Terms, you must immediately cease all use of the Platform and may not create or maintain a filplay account. Continued use of the Platform following any amendments to these Terms constitutes your acceptance of the revised Terms.
filplay reserves the right to amend these Terms at any time. Notice of material changes will be communicated to registered Players via the email address or mobile number associated with their account, and by posting the updated Terms on the Platform. It is your responsibility to review the Terms periodically.
To register and use filplay, you must meet all of the following eligibility criteria at the time of registration and throughout your use of the Platform:
filplay reserves the right to request additional proof of eligibility at any time. Failure to provide satisfactory documentation within the timeframe specified by filplay may result in account suspension and withholding of funds pending verification.
To access the real-money gaming services on filplay, you must complete the registration process and create a single personal account. The following rules govern account registration:
filplay reserves the right to refuse account registration at its sole discretion without being required to provide a reason, consistent with PAGCOR's player protection guidelines.
filplay is required to conduct identity verification (Know Your Customer, or KYC) for all registered accounts in compliance with PAGCOR's regulatory requirements and Philippine Anti-Money Laundering (AMLC) obligations. KYC verification is mandatory for all accounts that wish to deposit, wager, or withdraw funds.
Acceptable government-issued Philippine identity documents for KYC purposes include, but are not limited to:
filplay may request additional documentation including proof of address (utility bill, bank statement), source of funds declaration, or supplementary ID documents for enhanced due diligence purposes. Accounts that fail to complete KYC verification within the timeframe specified by filplay will have their withdrawal privileges suspended until verification is completed satisfactorily.
filplay supports deposits and withdrawals through approved payment methods available to Philippine players. The following terms govern all financial transactions on the Platform:
filplay reserves the right to delay or decline withdrawal requests that trigger compliance review under PAGCOR or AMLC requirements. In such cases, filplay will contact the account holder via their registered contact details to request additional information.
filplay offers various promotional bonuses to new and existing players. The following general terms apply to all bonuses unless a specific promotion's terms expressly state otherwise:
All games available on the filplay Platform operate under the following rules and standards:
The following conduct is strictly prohibited on the filplay Platform. Violations may result in immediate account suspension, forfeiture of balances, and reporting to PAGCOR or relevant Philippine law enforcement authorities:
filplay reserves the right to suspend, restrict, or permanently close a Player's account at any time, with or without prior notice, for any of the following reasons:
Upon account closure, filplay will conduct a review of the account balance and transaction history. Verified Real Money Balances (free of any pending compliance holds) will be returned to the Player via their registered payment method within a reasonable timeframe, subject to KYC verification and regulatory requirements. Bonus Balances are not withdrawable upon account closure unless they have met all applicable wagering requirements prior to closure.
filplay is committed to promoting responsible gambling and takes its obligations to player welfare seriously. The following responsible gaming provisions apply to all filplay accounts:
If you believe your gambling is becoming a problem, filplay encourages you to use the available self-help tools and to seek support. Gambling should always be treated as entertainment, not as a source of income or a solution to financial difficulties.
All content on the filplay Platform — including but not limited to the filplay name, logo, website design, graphics, software, game interfaces, text content, and all other materials — is the property of filplay or its licensed third-party content providers and is protected by applicable Philippine and international intellectual property laws.
You are granted a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal, non-commercial entertainment purposes only, in accordance with these Terms. This license does not include the right to:
Any unauthorized use of filplay's intellectual property may result in account termination and may give rise to civil or criminal liability under Philippine law.
To the fullest extent permitted by applicable Philippine law, filplay's total aggregate liability to you for any losses, damages, costs, or expenses arising out of or in connection with your use of the Platform shall be limited to the total amount deposited by you into your filplay account in the twelve (12) months immediately preceding the event giving rise to the claim.
filplay shall not be liable for:
These Terms & Conditions shall be governed by and construed in accordance with the laws of the Republic of the Philippines, without regard to its conflict of law provisions.
In the event of a dispute arising from or relating to these Terms or your use of the filplay Platform, the parties agree to attempt resolution through the following process:
Nothing in this section prevents filplay from seeking urgent interlocutory or injunctive relief from any court of competent jurisdiction.
filplay reserves the right to amend, update, or replace these Terms & Conditions at any time, with or without prior notice, for any of the following reasons:
Where an amendment is material (i.e., it significantly affects your rights or obligations), filplay will provide at least seven (7) days' advance notice by posting the amended Terms on the Platform and notifying registered Players via their registered contact details. Non-material amendments (such as typographical corrections or clarifications that do not alter substance) may take effect immediately upon posting.
Your continued use of the filplay Platform after the effective date of any amended Terms constitutes your acceptance of those amended Terms. If you do not accept the amended Terms, you must cease use of the Platform and may close your account in accordance with Section 10.
If you have any questions, concerns, or complaints relating to these Terms & Conditions or your use of the filplay Platform, please contact filplay through the following channels:
For formal written complaints relating to a legal dispute or a PAGCOR regulatory matter, communications should be sent to the email address above with the subject line "Formal Complaint – [Your Account Username]" and should include all relevant documentation.
filplay's support team operates in Filipino English and is staffed 24 hours a day, 7 days a week, including Philippine public holidays. We are committed to treating all player communications with respect and to responding within the timeframes stated above.
Now that you understand the Terms, jump into the filplay Casino — 1,200+ games, GCash deposits, live dealer tables, and fast payouts, all PAGCOR regulated.
🔞 Must be 21 or older to play. Gambling is for entertainment only. Play responsibly.